Refund policy

Return & Refund Policy

At JACKRIO, we want you to be satisfied with your purchase.

You may request a return within 14 days of receiving your order, provided that the item is:

Items that have been worn, washed, damaged, or altered may not be accepted for return.

Once we receive and inspect the returned item, we will confirm whether your refund is approved.

Approved refunds will be processed to the original payment method or according to the payment method used for the order.

If you need a different size, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

For any return or refund request, please contact us through our Contact Us page with your order number and the reason for the request.

JACKRIO reserves the right to refuse returns that do not meet the conditions above.